3 New Year's Resolutions Every Credit Union Should Use to Drive Growth

By Preston Packer |

Dec

23

Although the pandemic made it clear financial institutions were all in the same storm, each credit union's boat was entirely different. For instance, some credit unions have been able to capitalize on rapid digitization, while others may not have been as fortunate. In either case, it's important to learn from the lessons doled out over the last two years and use them to strategically plan for the future. Let's look at three New Year's Resolutions credit unions can use to drive growth in 2022 and beyond.

Read More

How to Improve Your Credit Union Member Onboarding Process

By Preston Packer |

Dec

21

As a credit union (CU), you want to offer your members the highest level of financial services, including seamless onboarding. Although you might already have an efficient digital banking system, it won't matter unless you attract and retain new members. To help your CU, let's explore several ways your credit union can go from average to excellent in onboarding and member growth in 2022.

Read More

Redefining the Credit Union Experience

By Preston Packer |

Nov

11

There have been so many changes in the credit union world over the past few years, sometimes it’s a good idea to take a breath and reevaluate what’s happened and where the future might take us. One thing that’s occurred that cannot be ignored is the huge role digital technologies have begun to play in banking and nearly all aspects of our lives.

Read More

Elevating the Credit Union Member Experience

By Preston Packer |

Nov

09

One thing is for certain—your credit union members have options; and they are not afraid to use them. For instance, Accenture reports credit unions and banks lose up to 25% of new customers during the first year. Failing to master this type of customer churn can easily put a healthy credit union in a crunch, considering the average new credit union member costs $442.

Read More

Improving Digital Mortgage Lending for Credit Unions

By Preston Packer |

Sep

16

With the lowest mortgage rates in years, it’s no surprise that mortgage originations and refinancings are soaring around the nation. This is good news for credit unions. However, advancement in digital technologies and the rise of fintech companies into the lending space also means that the competition in the mortgage lending market is as tough as ever.

Read More

A Mortgage Servicing Model for Credit Unions

By Preston Packer |

Sep

10

Although credit unions in the U.S. hold a small share of the total mortgage volume, mortgage lending is an important part of doing business for credit unions of all sizes. Since the pandemic and the lowering of interest rates has no doubt put a squeeze on the mortgage lending business and made it more competitive, credit unions that wish to thrive in this environment must leverage their digital technologies, data, and member services to attract new members, generate loans and continue their growth.

Read More

Helping Homebuyers Become Homeowners with Your Credit Union

By Preston Packer |

Sep

02

With a booming housing market and the challenges facing credit unions to keep up, simplifying the home buying process is critical to delivering outstanding member service and growing the loan origination business for your credit union.

Read More

Credit Union Strategies to Deliver a Successful Digital Member Experience

By Preston Packer |

Jul

28

Over the last couple of years, the rapid changes taking place in digital banking have put pressure on many credit unions to improve their digital platforms. One of the most important elements of creating any successful digital banking platform is making sure you can offer a frictionless Digital Member Service (DMS) experience to your members. Today, when members need help, they expect efficient, fast and user-friendly member services.

Read More

Digital Member Services to Set Your Credit Union Apart

By Preston Packer |

Jul

22

In 2020, credit unions and all sorts of businesses were forced to adapt and change the way they provided member services. Obviously, one of the biggest changes was finding a way to provide services and transactions that were once conducted in-person and make them digital. As member expectations and needs changed, CUs and other businesses were forced to enhance their digital platforms at an alarmingly fast rate.

Read More

Digital Member Services for Your Credit Union

By Preston Packer |

Jul

14

Credit unions pride themselves on the quality of member service and the personalized attention they give their members. However, as the world moves toward digitalization and a large part of member service is now conducted online, credit unions must do everything they can to create high-quality digital member services (DMS).

Read More

Recent Posts

Posts by Topic

see all topics
FLEX will improve your system efficiency.