Credit Union Member Services Top 3 Digital Services to Enhance the Member Experience [+ Free eGuide]


Top 3 Digital Services to Enhance the Member Experience [+ Free eGuide]

The last five years have brought rapidly changing member needs with a crazy housing market, uncertainty, and inflation. Credit unions must adapt to meet the evolving needs of their members, especially today.

Providing top-notch digital services not only enhances the member experience but also ensures that your credit union remains competitive. At FLEX, we understand the importance of innovative digital solutions. Here are the top three digital services every credit union should offer to enhance the member experience.

Top 3 Digital Services to Easily Enhance the Member Experience


Enhance the Member Experience With This Technology

1. Mobile Banking App

The right mobile banking app is essential for every credit union member today. Members expect to manage their finances on the go, and a mobile app provides the convenience they crave.

Simply having a mobile banking app won't cut it. Your credit union must offer members the essential features they need for a frictionless experience. Key features of a top-notch mobile banking app include:

  • Account Management
  • Mobile Deposit
  • Bill Pay
  • Card Management
  • Transaction History

Offering a comprehensive mobile banking app allows your credit union to provide a seamless, user-friendly experience that keeps members engaged and satisfied.


2. Loan Modifications and TDR Tracking

Loan modifications and Troubled Debt Restructuring (TDR) tracking are crucial for credit unions looking to support their members through financial hardships. FLEX Credit Union Technology offers an advanced solution to streamline these processes. Key benefits include:

  • Simplified Loan Modifications: Easily modify loan terms to better suit the member’s current financial situation.
  • Accurate TDR Tracking: Keep precise records of TDRs to ensure compliance with regulatory requirements.
  • Improved Member Support: Provide personalized assistance to members, helping them navigate their financial challenges with ease.

By leveraging FLEX Loan Modifications and TDR Tracking, your credit union can offer valuable support to its members, fostering loyalty and trust.


3. Digital Payment Options

In an increasingly cashless society, offering diverse digital payment options is a must for credit unions. Members expect flexibility in how they make payments, whether for bills, purchases, or transfers. Key digital payment options include:

  • P2P Payments: Allow members to send money to friends and family quickly and securely.
  • Digital Wallets: Integrate with popular digital wallets like Apple Pay, Google Wallet, and Samsung Pay for easy in-store and online payments.
  • Contactless Payments: Facilitate quick and secure contactless payments using NFC technology.

By providing a range of digital payment options, your credit union can enhance the convenience and accessibility of its services, meeting the diverse needs of its members.

By adapting to the evolving preferences of your members and staying ahead of the curve with cutting-edge technology, your credit union can build stronger relationships and drive member satisfaction to new heights.


Skyrocket Member Satisfaction with FLEX Technology

Incorporating these top three digital services—mobile banking apps, Loan Modifications and TDR Tracking, and digital payment options—can significantly enhance the member experience for credit unions.

At FLEX Credit Union Technology, we are committed to helping credit unions thrive in the digital age by offering cutting-edge solutions tailored to their unique needs. Click the button below to enhance your member experience today!

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Preston Packer

Written By: Preston Packer

Executive Vice President | CMO at FLEX Credit Union Technology
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