Credit Union Member Services Transform Member Communication with These 3 Alerts [+ Free eGuide]


Transform Member Communication with These 3 Alerts [+ Free eGuide]

Nothing is more frustrating for credit union members than issues that arise from poor communication. Being left in the dark to figure everything out on their own can lead to dissatisfaction and a lack of trust. In today's digital age, it's crucial for credit unions to leverage technology to enhance communication, ensuring members feel secure and informed. Here are several ways your credit union can increase communication to help your members feel more secure and in the know.

Transform Member Communication with These 3 Alerts [+ Free eGuide]

Technology to Increase Member Communication

Push Notifications

Push notifications allow members to receive immediate account alerts on their mobile devices without needing to check their email. These notifications can be customized to suit the specific needs of the credit union and the preferences of the members. This can include...

  • Balance updates
  • Transaction alerts
  • Security notifications

Push notifications ensure that members are always in the loop. This real-time communication enhances members' sense of security and keeps them actively engaged with their accounts.

Customizable eAlerts

eAlerts enable members to manage and receive email notifications for specific account activities. Members can set up alerts for various triggers, such as when a balance falls below a certain limit or when a check clears.

These alerts can be sent to multiple email addresses, including email-to-text bridged addresses supported by mobile phone carriers, ensuring that members receive timely updates.

This level of customization and flexibility allows members to stay informed about their account status, promoting better financial management and awareness.

Secure Messaging with Credit Union Staff

Secure messaging allows members to exchange messages securely and confidentially with credit union staff through internet banking. This feature ensures that sensitive information is communicated safely, reducing the risk of data breaches.

Secure messaging fosters a direct line of communication between members and credit union staff, making it easier to resolve issues and answer queries promptly.

By providing a secure and convenient way to communicate, credit unions can build stronger relationships with their members and improve overall satisfaction.


Enhance Member Experience with Cutting-Edge Digital Services

Improving communication through digital services is crucial for building trust and satisfaction among credit union members. By implementing these technologies, you can provide a seamless and secure experience, making your members feel informed and valued. Click on the button below to elevate your member services today with FLEX. 

Learn More About FLEX Member Services


Preston Packer

Written By: Preston Packer

Executive Vice President | CMO at FLEX Credit Union Technology
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