A Cashless Society: The Pros and Cons

By Preston Packer |

Aug

25

"Cash or credit?" Is that statement becoming a phrase of the past? New technology and tools that support cashless payment options such as tapping a smartphone, waving and paying with a card, or sending an online Peer-to-Peer payment have hastened this process along with changing societal norms and consumer preferences. It feels as though we truly are on our way towards a cashless society.

Read More

The Future of Credit Card Reward Programs

By Preston Packer |

Dec

02

When it comes to the use of credit cards, the pandemic has kicked the rate of behavioral and technological change into high gear. We may be entering a new era of cashless transactions. Credit card reward programs are changing at a rapid pace, too. The future of such programs includes an enhanced user experience, improved accessibility, and expanded options – and the future is already here.

Read More

COVID-19 Advancing Loan Due Dates

By Preston Packer |

Apr

02

 

This global situation is forcing all businesses to make some drastic changes that only weeks ago they wouldn't even consider, and credit unions are certainly not immune. Pending debt is a major topic of concern as more people are struggling to keep their jobs and employers make hard decisions necessary for the continued health of the business. It's a time that requires both shrewd business calculations but also compassion. Part of the credit union difference is a human connection, so that compassion is a call they need to heed. To that end, the NCUA issued guidance encouraging credit unions to work with affected borrowers. One of the suggestions to help is to allow members to defer or skip loan payments, in particular those for open-end credit, like credit cards.

Read More

Members Stepping Out on You? Time to Embrace the Card Payments Evolution

By Preston Packer |

Apr

01

Credit unions have long held a reputation for excellent member retention rates. Members are genuinely loyal to their credit unions. Yet, while they maintain their loyalty in the form of a car loan or mortgage, members are increasingly seeking out different FI's for their primary provider. While historically credit unions have been heavily focused on consumer lending by providing the lowest rates to members, it's time to step out of the past, and look beyond the present. Look beyond the lending department and consider the payments opportunity. In the top 3 US banks, for example, credit cards represent roughly 26 percent of loan volume, whereas for credit unions, cards represent just a little over 6 percent! It's time for CU's to look at how their members' lifestyles and spending habits have evolved, and evolve along with them.

Read More

Members Can't Get No Cardholder Satisfaction?

By Preston Packer |

Mar

25

You may try, and you may try, and you may try... but members can't get no satisfaction from a credit card that doesn't offer rewards and easily understood benefits. According to a J.D. Power 2019 Credit Card Satisfaction Study, rewards are what drive member satisfaction with credit cards, as has been the case for several years now. Issuing credit unions have continued to improve upon rewards programs but often struggle to find the right rewards offering for their member base, as well as a simple approach to understanding and redeeming rewards. The same JD Power study found that only 66 percent of members fully grasp their reward program offerings, and only about a third say they completely understood all the benefits available to them.

Read More

Don't be Clueless: Strategic Moves to Reclaim the Payment Experience

By Preston Packer |

Mar

19

As if! Compare how members make payments today to how they made payments 25 years ago. In the 1990's, bills were paid primarily through snail mail by check, or perhaps paid in person with cash at a designated payment location. Many people still received traditional paychecks, and it was not uncommon to be stuck behind someone paying for groceries with a paper check. A stolen credit card could be as detrimental to your cash reserves as misplacing a highly valued beanie baby. Whatever! How times have changed.

Read More

Weighing the Safety and Security of Different Online Payment Methods

By Preston Packer |

Mar

17

More and more, members are reliant upon online shopping and payments, just as more and more hackers are targeting the sites where members shop. With the adoption of EMV (chip card) technology, face-to-face payment fraud has lessened. Conversely, digital transaction fraud and online card theft have increased. And while tools such as point-to-point encryption and tokenization are largely in place on e-commerce sites to safeguard buyers and merchants alike, it is important for consumers to be aware of where their data is most vulnerable. When shopping online, certain payment methods may be better than others, depending on the circumstances.

Read More

5 Best Practices for Your Credit Card Programs

By Preston Packer |

Mar

11

Credit cards are a lucrative industry, and with nearly 40 billion credit card transactions in the US last year, the trend is not expected to stop. Even with economists predicting an overdue economic downturn, volume is still projected to remain high.  A credit card program is a great way to keep members engaged with your products and services, and a rewards program can certainly boost its popularity. You may have cards issued and people using the program, but is the program benefiting both the member and the CU? Here are five best practices for every credit card program in a credit union to help ensure it is running well while offering benefits for members and the CU as a whole:

Read More

5 Tips for a Rewarding Credit Card Rewards Program

By Preston Packer |

Mar

03

Members love perks. Feeling like they're getting something extra can be a great incentive to sign up for just about anything. If your credit union offers a credit card,  consider what kind of extras you can offer, in addition to interest rates, that will bring members to you instead of going for their airline miles or rewards credit cards. There is no shortage of reward options, so you need to stand out with a better carrot and stick than the rest. Here are five best practices to make sure your rewards program is a success.

Read More

Members Beware: New Trends in Payments Fraud

By Preston Packer |

Dec

05

When EMV was introduced and widely adopted in the United States, there was no question that initial payments fraud was lessened and risks mitigated. However, there was also little doubt that eventually attacks would rise in different areas of the transaction as criminals would be forced to get more sophisticated in their methods. As we are in the full swing of the holiday season, it is a best practice for a credit union to remind their members to remain vigilant about their credit card accounts and payment methods, especially when shopping online.  The latest trend in eCommerce espionage targets loyalty programs associated with many credit cards.

Read More

Recent Posts

Posts by Topic

see all topics
FLEX will improve your system efficiency.