Credit Card Processing- Is It Time to Bring In-House?

By Preston Packer |

Nov

13

Has the time come to bring your credit cards in-house? How do you know? Credit unions today are proactively evaluating their credit card program needs with the goal to have more control of both member services and cost. While there's a lot to take into consideration, the right core processor can make it seamless and efficient. It gives the credit union the ability to better protect data, while also providing a better experience for members.

Credit unions have long realized that by offering credit cards they can further deepen member relationships. They serve as another point of contact and open up another line of business, while also delivering high yields. Moving credit cards in-house means being able to eliminate third-party processing, which reduces expenses and delays. The key to being successful when moving credit card processing in-house is to work with a technology vendor that can handle the day-to-day activities efficiently, while providing capabilities that are cutting-edge and keep you competitive and relevant.

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July Summer Sales are Priming Credit Cards for Over Exposure

By Preston Packer |

Jul

23

The month of July is here and with it brings the mid-summer shopping frenzy. Credit cards get a work-out as consumers join the melee of sales, deals and offers too good to resist. The traditional Christmas in July sales offer consumers great deals on big ticket items like cars, laptops and electronics, among other in-store and online deals. Those sales are further boosted by vacation and travel spending (gas, hotels, car rentals, airline, and amusement park tickets) and the eventual back-to-school shopping. Adding to this mix for the last 5 years is a new consumer shopping phenomenon - Amazon Prime Days.

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Integrating Credit Card Processing with Your Credit Union

By Preston Packer |

Nov

06

To date, credit unions have been faced with the choice of providing credit card processing in-house or outsourcing. Historically, only big credit unions ran in-house credit card processing. Smaller CUs shied away from credit card processing due to a variety of factors: It was expensive to do so in-house, and outsourcing was often difficult to integrate with the core. Furthermore, the rewards programs were not up to par with those of banks and larger FIs, which made them less desirable to members. Now, with increases in integration capabilities and decreases in cost, credit unions of all sizes are incorporating integrated processing capabilities. Here’s why credit unions big and small have opted for integrated credit card processing.

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2+1 Reasons to Consider Card Management Within the Core

By Preston Packer |

Jun

13

Consumer lending has many forms and credit cards are increasingly a profitable one for credit unions. Historically, the industry has looked to outside vendors for credit card management due to its inherent risks and complexities. As core processors catch up to technology advancements and credit unions acknowledge technology to be of crucial importance to survival, in-house card management is a reality for many credit unions. Below are two of the main reasons that credit unions are jumping on to the in-house credit cards trend, and one reason your members will love you for it.

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We Told You So... Why The Chip Didn't Solve Credit Card Fraud

By Preston Packer |

Dec

08

We hate to be "that" person, but we told you so. As predicted, Card Not Present (CNP) credit card fraud continues to rise since the establishment of EMV technology (chip cards) last October. CNP transactions include any payment made where the card is not physically present, online, over the phone or mobile. While card present fraud experienced a 43% decrease, according to Visa, CNP fraud experienced a direct increase. The US Payments Forum 2017 report stated that the increase in security of chip cards forced fraudsters to focus their attention on an easier target: CNP transactions. The report concluded that this trend will continue into 2018 and consumers can expect fraud dollars to exceed $6 billion.

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Preventing Cyber Fraud as Black Friday Approaches

By Preston Packer |

Nov

02

Following the shopping season of 2016, the U.S. set a new record for mobile phone and tablet shopping on Black Friday with over $1.2 billion in purchases, as reported by Adobe. It was a 33% increase from the previous year, and if the trend continues, we could expect to see upwards of $1.6 billion in purchases this coming year through smartphone and tablet purchases. With all this money exchanging digital hands, you want to ensure that your members feel confident using their credit card account information while shopping online and that their private financial information is protected and secure. Be sure you are providing your members with the best credit union cybersecurity tools, such as remote control debit and credit cards.
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3 Reasons this Material World Needs You to Offer In-House Credit Cards

By Preston Packer |

Aug

08

We are living in a material world... wiser words have never been spoken from the mouth of an 80's pop icon. Credit cards have allowed material girls (and boys) to ramp up material possessions with ease, for nearly all income levels. According to a 2016 Harvard study, 94 percent of upper-middle-income Americans have a credit card, whereas only 59 percent of low- to moderate-income consumers in the US carry one. No matter the demographic your credit union serves, the majority of your members rely on their credit cards, and this serves as an additional source of revenue for your CU...give them proper credit, or they'll just walk away. If your credit card management system is via a third party, there are three main reasons you need to switch to in-house credit card processing: 1, Operational efficiency. 2, improved member services. 3, cost cutting measure.

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9 Ways to Increase Credit Card Income without Cranking up Rates

By Preston Packer |

Jul

06

Everyone loves a warm, sunny day, but there is a threshold for tolerance before it becomes too hot to handle. As the summer sun cranks up the heat, people seek ways to escape the extreme temperature. People also love the convenience of credit cards and are willing to pay interest to buy now, but they too have a limit on how high you can crank those interest rates up on your card products before they run for alternatives.

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So far so good? EMV's Impact on Credit Unions

By Preston Packer |

Aug

02

Last year at this time, news feeds for credit unions featured information about the Chargeback Liability that was taking place in October of 2015. Among the highlights were the importance of educating your members on chip technology and deciding when to issue chip enabled credit cards. Not to disappoint, new deadlines were set for October of this year that have received similar attention. The new deadline for ATMs to accept EMV chip cards from MasterCard is set for October 2016. Before the details, here's a look back on how EMV has impacted credit unions in the past 10 months.

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Choosing Visa Alerts That Will Improve Your Credit Union Card Services

By Preston Packer |

Jul

05

EMV acceptance at ATMs is not the only looming deadline for October 2016. Effective October 14, 2016, Visa Rules will require all U.S. issuers of consumer class Visa credit, debit and reloadable prepaid cards to provide an option to enroll in transaction alerts to their consumers. These alerts will enable cardholders to quickly identify suspicious purchases on their accounts when the chosen method of notification is received (text message, email, or in some cases, in-app push notifications on smartphones). The motivating factor behind this rule is Visa concluded that alerts are a proven method to mitigate fraud after conducting an internal study that found transaction alerts can reduce fraud by up to 40%.1

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