As  teachers and students wrap up an "always-too-short" summer and return to their familiar routine at school, one credit union decided to think out-of-the-box and deliver more than an apple to their school district's teachers. The Utah State Legislature annually issues grants to school districts for commonly needed classroom supplies. Teachers are allocated hundreds of dollars each year so as to meet the unique educational requirements of their respective course curriculums. With district oversight, teachers may spend funds on a variety of supplies benefiting their students. Historically, teachers would purchase supplies from their personal account followed by a reimbursement request submitted to the district. 

On the evening of Dec. 18, national media outlets issued Breaking News about the theft of credit and debit card data on about 40 million shoppers at Target from Nov. 27 to Dec. 15. Although this warning sent shock waves through credit unions seeking protection for members, some of those on FLEX first heard the news from their core processor. Others on FLEX were relieved to find an integrated report developed specifically for this breach by the following day.

“Upon receiving the program from FLEX on a Friday, we produced the report and identified all members affected,” said Kirk Mondy, President of Poplar Bluff Federal Credit Union. “We contacted each member inviting them to the credit union where we were able to instant-issue a new card without having to perform a mass re-issue. By Saturday at least half of the members affected had a new card in their possession. The level of appreciation from our affected members was most gratifying.”

San Angelo, Texas (Nov. 2013) -- Concho Educators Federal Credit Union with four locations in San Angelo, Texas will convert to FLEX in January 2014. After reviewing several core processing solutions, Concho selected FLEX as the most complete and modern end to end core solution available. FLEX’s unique ability to eliminate several layers of third party dependencies through a progressively feature rich core solution will allow the credit union to achieve unprecedented levels of member service. Concho Educators FCU serves 7,000 members with $67 million in assets.

“Concho Educators’ leadership in working through current structures and selecting FLEX to partner in meeting their objectives is indicative of their desire to progress in serving their membership,” said Sean Holcomb, Senior Vice President of FLEX. “We welcome them and look forward to building a valued relationship that will see them through an increasingly bright future.”

Wallingford, CT (July 2013) -- First Connecticut Credit Union has converted to FLEX core processing to serve its 9,700 members. The credit union is based in Wallington, Connecticut and oversees $40 million in assets. Led by industry veteran Susan Brown as CEO, First Connecticut converted to FLEX from a CUSA after carefully evaluating several options for core data processing.

“Years ago I oversaw a credit union on FLEX and have always been impressed. After taking over at First Connecticut, we extensively reviewed many technology offerings. I was so pleased to find the integrated advancements of FLEX,” said Susan Brown, CEO. “We based our final decision on the fact that FLEX is superior in feature maturity, in manageability, and in its capacity to boost our operating efficiency. FLEX’s total integration is very unique as many other processors rely heavily on third-party products. We are thrilled to raise our member experience.”

Lander, Wyoming (August 2013) -- Atlantic City Federal Credit Union located in Wyoming with three branches in Lander, Shoshoni and Riverton will convert its core processing system to FLEX in September 2013. The credit union was drawn to the native integration of FLEX modules and the core’s ability to automate many processes including System Management, Data Backup, Full Document Management Suite, Internet & Mobile Banking, and Check21 Teller Capture. Atlantic City FCU serves 10,700 members with $105 million in assets.

“As technology has advanced, we have progressively found that our current technology cannot meet the needs of our members. This dilemma led us to evaluate several core processors. We were immediately drawn to FLEX for its native integration of modules and automated processes,” said Brian Rohrbacher, President and CEO of Atlantic City FCU. “We chose FLEX over other industry leaders for its integrated software, single license fee, and we are particularly excited to serve our members in various locations of Wyoming and the world with FLEXTeller Internet Banking, Mobile Web and Mobile applications with remote deposit capture.”

BY VERONICA SANDATE CRAKER
May 23, 2013

With just a single location and 4,000 members, Tri-Cities Community Federal Credit Union in Kennewick proved it can provide top notch customer service comparable to any big institution by rolling out its new mobile check deposit app for smartphones.

“Our customers wanted it and there’s good reason they wanted it because we don’t have 50 branches and deposit ATMs — we’re it,” Doug Wadsworth, credit union president, said. “It allows us — a tiny institution — to be just as convenient as a big bank.”

NEW ORLEANS (April 2013) -- Orbograph, a leading supplier of recognition solutions for the U.S. check processing market inducted Utah based FLEX Core Processing into the Orbograph Hall of Fame as the 2013 New Partner of the Year at the company’s client conference in New Orleans on April 12. The ORBY Award was presented to FLEX Senior Vice President Sean Holcomb by Orbograph Vice President of Marketing Joe Gregory for playing a pivotal role in the growth and implementation of Orbograph’s solutions as well as impacting the industry through execution of new technology. FLEX has led innovation in credit union core technology for credit unions since 1978.

Pocatello, ID (April, 2013) -- From its humble beginning as Idaho’s first credit union in 1935, the Pocatello Railroad Federal Credit Union’s (PRFCU) maintains a rich tradition of resourceful innovation in order best meet the needs of its members. As illustrated from an historical section of the PRFCU website, the earliest deposits from Idaho rail workers and their families and associates were kept in a railroad employee’s lunch box.

Today, PRFCU’s management and staff conscientiously work to keep their core mission alive to serve the personal financial needs of their members efficiently and vigorously. Since late 2011, the credit union has been led by CEO Richard Ely and his senior management team including John Cole, COO and Diane Dehl, VP of Human Resources/Administration. Together they have restructured Pocatello Railroad Federal Credit Union resulting in improved profitability and member services. Because technology is such a critical component of customer service and can be cost consuming, PRFCU found it necessary to re-assess their core system.

FLEX Selects Orbograph for Check Recognition in FLEX Check21 Teller Platform

Solution delivers automation to teller image capture for credit unions

October 22, 2012 – Salt Lake City, UT and Billerica, MA – FLEX, the newest and most architecturally advanced core solution for credit unions, along with Orbograph, a leading supplier of recognition solutions for the U.S. check processing market as well as paper and electronic payment solutions for healthcare revenue cycle management (RCM), today announced that the JAVA-based FLEXTeller Check21 image capture system is now integrated with Orbograph’s check recognition solutions. Orbograph was selected as the vendor of choice for check recognition software as an integrated and embedded component to the FLEX teller platform.

As financial institutions continue to adopt image capture at the teller line, many purchase a separate module from a non core provider which is implemented through integration with the teller system. By implementing a natively developed solution within the FLEX platform, FLEX is able to deliver an unprecedented level of interoperability between the images, account history and teller application. This provides streamlined teller operations, customer service benefits, archival standardization as well as superior software usability.