Conquering Anxiety During Core Conversions

By Preston Packer |

Sep

27

Change has never been to known to be easy. In fact, there is an entire industry built around change management or the process of preparing your credit union's leaders, boards, employees, and members for organizational change. Change comes in many forms, from navigating a merger or acquisition, to the conversion of core technology on which your credit union relies. While the process of selecting a new core system can be exciting for management-level staff during the initial review process, stress extends throughout the organization during implementation of the new system. Here are tips to address these potential pitfalls before they derail your conversion:

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You Don't Know What You Don't Know | Technology

By Preston Packer |

Sep

11

When a member goes to check their account balance through a mobile banking app, they don’t think about the types of integrations that were put in place by their credit union in order to allow their transactions to happen. Although your credit union understands how the core is integrated with mobile apps, that’s not something the member is thinking about. The member expects their account information to be there, and the app to work as expected. Therefore, it is the responsibility of the credit union to anticipate members’ needs and provide the supporting technological solutions they demand. However, your credit union can’t provide a solution if you aren't aware of the new technologies available to you. Technology is changing every day, and staying up-to-date on the latest features will give you a competitive edge and allow your credit union to provide a better range of member services. Here are 3 simple ways to stay on the cusp of trending credit union technology: Read More
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