Digital Lending Concerns About Automated Lending? Here Are The Solutions


Concerns About Automated Lending? Here Are The Solutions

Automated lending has emerged as a game-changer in the credit union industry, offering unparalleled benefits. As your credit union navigates this new technology, you will find new challenges surface for your members and organization.

The popularity of automated lending demands innovative solutions to overcome these obstacles. Keep reading to uncover these challenges and how to solve them in your credit union.

Challenges in Automated Lending

Maintaining High Data Quality

Automated lending relies heavily on data, which needs to be high quality. If data does not maintain a high standard, there can be adverse consequences. 

If the quality of data lowers or your lending software does not collect the right type of data, your software could be making decisions based off of the wrong information, leading to increased risk. 

In order to maintain quality in your data…

  • Data Cleaning and Preprocessing: Implement rigorous data cleaning and preprocessing techniques to address issues such as missing values, outliers, duplicates, and inconsistencies. This may involve techniques such as data validation, normalization, and standardization.
  • Data Quality Assessment: Regularly assess the quality of the data using metrics such as accuracy, completeness, consistency, and timeliness. Implement data quality checks and validation procedures to identify and correct errors or discrepancies.

By ensuring the consistent high quality of your data, your credit union's automated lending platform can serve as a trustworthy and secure solution for boosting lending revenue while reducing operational expenses.


Flexibility for Extenuating Circumstances

Automated lending processes often minimize human intervention in decision-making, relying instead on algorithms and data-driven models. While this improves efficiency and reduces bias, it also means there's less opportunity for human judgment to consider individual circumstances or exceptions.

To address these limitations and provide more flexibility for extenuating circumstances, you may need to:

  • Incorporate Human Oversight: Utilize manual intervention in the lending process to review cases that fall outside automated decision-making parameters.
  • Add Advanced Settings: Develop more sophisticated algorithms that can adapt to a wider range of scenarios and consider contextual factors beyond traditional credit metrics.
  • Include Open-Ended Fields: Implement mechanisms for borrowers to provide additional information or explanations for their circumstances, allowing for more nuanced decision-making.

Understanding extenuating circumstances is crucial for your credit union in the lending process as it allows for tailored solutions to accommodate members facing unforeseen challenges, fostering trust and loyalty. Flexibility ensures equitable access to financial resources, supporting members through diverse situations.


Explanation for Borrowers in Automated Lending Processes

In automated lending, borrowers often don't understand the reason behind the decision due to the complex algorithms used in decision-making. Additionally, standardized processes and limited human interaction further contribute to this issue. 

Ensuring borrower comprehension is crucial in the lending process. While automated lending may seem like a black box to members, your credit union can take steps to make them feel supported and informed.

How to Increase Transparency in Automated Lending

  • Provide Explanations: Provide clear and concise explanations of the factors influencing lending decisions, including the criteria used, the importance of each factor, and how they impact the final decision.
  • Improve Communication Channels: Establish channels for borrowers to ask questions, seek clarification, and receive personalized guidance throughout the lending process.
  • Simplify Decision-Making Processes: Strive to make lending decisions more understandable and intuitive for borrowers by simplifying algorithms, providing plain-language explanations, and offering educational resources.

Ensuring clarity and simplicity in loan processes offers significant benefits for your credit union. By clearly explaining the criteria and reasons behind lending decisions, you foster trust among your members. This trust leads to improved customer experiences and reinforces accountability within your organization, ensuring compliance with fair and ethical practices.


What Lending Software Should My Credit Union Use?

Lending plays a pivotal role in the success of your credit union. Despite the challenges that come with automated lending, your credit union has the power to overcome them, delivering top-notch experiences to your members while boosting efficiency within your organization.

FLEX serves a network of 250 credit unions, equipping them with innovative lending solutions. Discover how our cutting-edge lending software can elevate your credit union's operations by clicking the button below. 

FLEX Digital Lending




Preston Packer

Written By: Preston Packer

Executive Vice President | CMO at FLEX Credit Union Technology
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