As we ring in the new year, we wanted to share a checklist of 15 things that your credit union core processor should be doing for you, your credit union employees, and your members. If you're not getting these benefits from your core processor, it may be time to perform a core system review and re-evaluate your core in 2015 :
- Trust: Not only trust that your core is working for your credit union, but trust that it is evolving to meet the changing needs of your members. (Take it from one of our clients: Texoma Community Credit Union)
- Technology: A commitment to bringing new technologies in a timely fashion that help you attract new members. (Download our eBook "Mastering Millennials")
- Support: Should something go wrong or you have a question, a support team that is available and working for you is crucial.
- Integration: The ability to offer new products only works if it is seamless to your members, as well as easy to train your employees. True integration into your existing core allows for this seamless approach. (Read "Integrated Apps – The Sum of all Parts")
- Mobile: Mobile banking and mobile lending is the future and is the key to attracting younger members. (Download our eBook "Loans to Go!")
- Information: Your core should provide industry information and insight that makes them stand out as an industry expert. (Subsribe to our blog)
- Confidence in Disaster Recovery: Provides peace of mind that your data is safe and secure, and should a disaster occur, you are prepared. (Download the testimonial to find out how a small credit union in Connecticut, MiddConn Federal Credit Union, avoided disaster when a major storm hit their region overnight, and systems would not come on the following morning)
- Clear Contracts: Avoid the growing practice of contract entrapment from core providers. (Read our article: 5 Simple Rules for Credit Unions to Avoid Contract Entrapment)
- Security: Especially when it comes to mobile banking. (Download our eGuide to Mobile Banking Security.)
- Transparency: Honest advice on what works, and what doesn't, for your credit union. (Read our article "Five - No! Three Questions for a Credit Union Core Systems Review" )
- Humor: Re-read the article from #10.
- Innovation: Does your core offer Remote Controls for Cards? Innovations like this are what will make your credit union excel. (Read "Hand Me the Mobile Banking Remote - I Need to Turn my Credit Card Off")
- Understanding of the market: Finding a core provider that understands the challenges CU's face in gaining younger members, and then offers...
- ...Solutions to gaining those younger members: (Read "How Credit Unions can Nab the 35 & Under’s with Omni-Consumerism")
- Commitment: True commitment is exemplified by creating a list like this and finishing it!