Wallingford, CT (July 2013) -- First Connecticut Credit Union has converted to FLEX core processing to serve its 9,700 members. The credit union is based in Wallington, Connecticut and oversees $40 million in assets. Led by industry veteran Susan Brown as CEO, First Connecticut converted to FLEX from a CUSA after carefully evaluating several options for core data processing.
“Years ago I oversaw a credit union on FLEX and have always been impressed. After taking over at First Connecticut, we extensively reviewed many technology offerings. I was so pleased to find the integrated advancements of FLEX,” said Susan Brown, CEO. “We based our final decision on the fact that FLEX is superior in feature maturity, in manageability, and in its capacity to boost our operating efficiency. FLEX’s total integration is very unique as many other processors rely heavily on third-party products. We are thrilled to raise our member experience.”
“It is always wonderful to welcome back partners that we have made over the years. Susan is a rare leader in the credit union industry. After taking time off to raise her family, Susan was hired as the CEO of First Connecticut with a charge to restore financial stability to a credit union that had been in decline. Shortly thereafter, the economy took a sharp downturn leaving her with few resources to rebuild. Nevertheless, with perseverance, patience and smart decisions, she's skillfully restored First Connecticut into a healthy and thriving institution and we're honored to be a part of it,” said Sean Holcomb, Senior Vice President of FLEX. “We are excited to work with her and her staff in transitioning First Connecticut into the integrated world of FLEX and help her to maintain their hard-earned financial success.”
In recent years, credit union industry personnel ranked FLEX first among competing vendors for customer satisfaction. FLEX now serves nearly 300 credit unions in locations across the country, including Alaska, Hawaii, and the Eastern Caribbean. The company enjoys established relationships with all regulatory agencies, corporate credit unions and major industry partners.