Digital Payments How to Attract Gen Z With Your Digital Payment Strategy


How to Attract Gen Z With Your Digital Payment Strategy

With the average age of a credit union member being 53, it is crucial to implement forward-thinking strategies aimed at attracting younger generations and expanding your credit union membership. One effective method to appeal to Gen Z is through the enhancement of your digital payment strategy. Continue reading to discover the significance of attracting Gen Z and learn effective strategies to capture their attention.

How to Attract Gen Z With Your Digital Payment Strategy

Why is it Important to Capture Gen Z for Your Credit Union?

Getting the attention of Gen Z is crucial for credit unions to stay relevant and thrive in today's digital age. Gen Z, born between 1997 and 2012, is the first generation to grow up entirely in the digital era. They are tech-savvy and highly connected, making them a valuable target audience for credit unions. By attracting Gen Z, your credit union can secure their future member base and build long-lasting relationships with these young individuals.

Potential Buying Power

One key reason is their immense buying power. Gen Z is estimated to have a global spending power of $140 billion, and they are just entering adulthood. This generation is known for its desire to make informed financial decisions and seek out personalized experiences.

By catering to their specific needs and preferences through a digital payment strategy, your credit union can position itself as the go-to financial institution for Gen Z.

Building a Future Member Base

Another reason to attract Gen Z is their potential for long-term loyalty. By building relationships with them early on, credit unions can establish trust and become their financial partner of choice throughout their lives. Gen Z values authenticity, transparency, and social responsibility in the companies they engage with. Credit unions that align with these values and provide seamless digital payment solutions can create a strong bond with Gen Z and foster long-term loyalty.

5 Ways to Use Digital Payments to Attract Gen Z

1. Offer mobile payment options: On average, Gen Z spends over 5 hours a day on their phone, and they expect mobile friendliness in everything. By providing mobile payment options, your credit union can meet Gen Z's expectations and offer them a seamless and convenient payment experience every time. 

2. Embrace contactless payments: Gen Z values speed and efficiency. Contactless payments, such as tap-to-pay or mobile wallets, allow for quick transactions without the need for physical cards. By embracing contactless payments, your credit union can cater to Gen Z's preference for fast and hassle-free transactions.

3. Enable peer-to-peer payments: Gen Z is known for its collaborative nature and love for sharing. By enabling peer-to-peer payment options within their digital payment strategy, credit unions can tap into Gen Z's desire for easy and instant money transfers among friends and family. 

4. Personalize the payment experience: Gen Z appreciates personalized experiences and customized recommendations. Credit unions can leverage data and analytics to understand Gen Z's preferences and tailor their digital payment offerings accordingly. By offering personalized rewards, discounts, or recommendations, your credit union can attract and retain Gen Z members.

5. Prioritize security and privacy: Gen Z is cautious about privacy and data security. Credit unions should prioritize robust security measures and communicate their commitment to protecting Gen Z's personal and financial information. By offering secure and trustworthy digital payment solutions, credit unions can build trust and credibility with Gen Z.

Find the Right Technology to Increase Membership

Capturing Gen Z for your credit union through an effective digital payment strategy is crucial for long-term success. Gen Z represents a valuable market segment with significant buying power and a desire for personalized, seamless, and secure payment experiences. By understanding their preferences and leveraging digital payment solutions, your credit union can attract Gen Z, build trust, and foster long-term loyalty. 

Explore our digital services by clicking the button below to uncover unmatched convenience and speed for your members.

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Preston Packer

Written By: Preston Packer

Executive Vice President | CMO at FLEX Credit Union Technology
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