AI isn’t just the future—it’s here, and it’s already changing the game for industries everywhere, including credit unions.
It’s the key to creating unforgettable member experiences, streamlining operations, and positioning your credit union for long-term growth.
Ready to learn how AI can take your credit union to the next level? Let’s dive in.
A recent Kantar study reveals that U.S. banks could increase their share of deposits by 16.5% simply by improving customer experience.
For your credit union, this statistic highlights a valuable opportunity to strengthen relationships and drive growth.
Today’s members expect more than generic services—they want experiences tailored to their unique needs.
A McKinsey & Company report shows that 71% of consumers expect personalization, and 78% get frustrated with a lack of it.
Source: McKinsey & Company
AI can help your credit union understand and predict member preferences more effectively, ensuring that your services are aligned with what members need, even before they ask.
Quick, fair, and personalized credit decisions can enhance the member experience and increase lending revenue.
A recent Filene study found that 66% of credit unions are planning to utilize AI for credit decisioning. Are you one of them?
Source: Filene
With AI-driven systems, your credit union can process applications more efficiently and assess creditworthiness in new, innovative ways.
This is particularly valuable for members with non-traditional credit histories, such as younger borrowers or individuals from underserved communities.
AI can evaluate alternative data points—like utility payments or rent history—ensuring that even those with limited credit data receive fair consideration. This leads to faster approvals and a more inclusive credit offering, promoting trust and loyalty.
AI doesn’t just improve member-facing services—it can also streamline internal processes. One study reported that 10 to 25% of banking tasks are going to be automated.
By automating repetitive tasks like data entry, claims processing, and member support inquiries, your credit union can reduce operational costs and free up staff to focus on higher-value activities.
AI-powered tools can also help automate everything from onboarding to member support, improving efficiency while reducing the chances of human error. The result is smoother operations that allow your credit union to scale without sacrificing quality or service.
AI is already reshaping the credit union landscape. By implementing AI-driven solutions, your credit union can offer personalized services, make smarter decisions, and streamline operations.
Many of FLEX's integrations utilize AI to help your credit union seamlessly transition into the new AI world. Click the button below to download your free copy of the FLEX Integrations eGuide today!